Sign in to vote. I purchased a nice Gateway M-Series laptop for my daughter this x-mas. Problem is I cannot connect to the Internet. I have 3 other computers that can connect just fine both wireless and LAN. I installed Firefox to see if it was IE, it is not, they both exhibit the same issue. Also I can see all the other computers on the network. When I ping google. Any suggestions would be appreciated, it seems like something simple.
Dazed and confused. Thursday, January 3, AM. Hi, Thank you for the post. Before we go further, I would like to collect the following information with you for further research: 1. Also, perform a full scan by using antivirus software to make sure that we have not installed malware unconsciously.
If the steps cannot resolve the issue, please try the following suggestions to reset IE: 2. Close all IE or Windows Explorer windows. Open a new IE window. Click Tools, and then click Internet Options. Click Advanced tab, and then click Reset. Close IE and reopen it to apply the changes. Monday, January 7, AM. I had the same set of problems as the OP. The messages I received in the browser were along the lines of "This website cannot be displayed" and when I did the network diagnostic it said everything was fine, no problems detected.
After trying everything suggested to fix the problem, I came up with the following interesting results: 1 safe mode with networking worked 2 after repairing the system, something could not be repaired and internet browsing still didn't work 3 I performed a system restore for several weeks prior to the issue happening, and that fixed the problem 4 After testing, I decided the next thing to do would be to run all updates in Windows Update for the computer, I did so 5 After installing the updates, internet browsing no longer functioned.
So, after all of that, I find that one of the updates has to be the culprit in killing the machine's ability to browse the internet.
I really hate that it is likely one of Microsoft's own updates that killed this computer's ability to browse the internet. Specs: AMD Athlon 64 x2 1.
Wednesday, March 5, PM. Wednesday, March 12, AM. Same issue with HPDV laptop I would rather not do a recovery from back disks. Microsoft lets fix this problem immediately Tuesday, March 18, PM. Same issue here on a vaio pc been happening for a while.
Monday, March 24, AM. Thursday, April 3, AM. Windows Update works fine, I got the SP the other day with no problem. So does Skype. Thursday, April 3, PM. I have the exact same problem - I run a business where I go to people's homes and fix machines that have developed issues - apparently the lady had had another tech come to her house and fix something and he had entirely messed up her ability to browse the Internet.
But oddly enough, the laptop a Sony Vaio is able to download windows updates, ping places on the internet, and run other applications that require an internet connection just fine. Click the Startup tab, and then click to select half of the check boxes in the Startup Item list. If the problem still occurs, repeat step 1 and step 4.
In step 4, click to clear half of the check boxes that you originally selected in the Startup Item list. If the problem does not occur, repeat step 1 and step 4. In step 4, select only half of the remaining check boxes that are cleared in the Startup Item list. If only one startup item is selected in the Startup Item list, and you still experience the problem, the startup item that is selected in the list is the service that is causing the problem.
If no startup item causes this problem, a Microsoft service most likely causes the problem. To determine which Microsoft service may be causing the problem, repeat step 1 and step 2 without selecting the Hide all Microsoft services check box in either step. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration Utility, and then click to clear the check box for the problem item.
After you have finished troubleshooting, follow these steps to reset the computer to start as usual:. Please let us know if you require further help. Regards Rehman - Microsoft Support. Was this reply helpful? Yes No. Sorry this didn't help. Thanks for your feedback. I've been having trouble for a few months with windows explorer Vista. It started after an automatic update made by my computer. Every time I try to click on something on my windows bar across the bottom it freezes and gives me the error message "Windows Explorer Not Responding.
I then restored my computer to an original point. But soon after my computer re-updated, and although my sound has no problems now, I still have the very annoying "Windows Explorer Not Responding" error message every time I try to use my windows bar. This browser is no longer supported. Download Microsoft Edge More info. Contents Exit focus mode. Please rate your experience Yes No.
Any additional feedback? Important The Internet Explorer 11 desktop application will be retired and go out of support on June 15, for a list of what's in scope, see the FAQ. Note Internet Explorer 8. In this article.
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